We have all faced the uncomfortable situation of having to speak to a hostile audience. This could be someone who does not necessarily want to hear what you have to say—for example, your in-laws who do not like you, or a boss who refuses you a raise. Or, if you are a business leader, a group of employees to whom you must impose a change that is not welcomed, whether it is a salary reduction, a restructuring plan, or a new production process that disrupts their habits. Even, if you are an elected official, a press conference with a journalist who does not share your views.

These are all uncomfortable situations we must face, in front of which we tend to flee or remain paralyzed. But there are some solutions to manage your hostile interlocutor as effectively as possible.

This flash video will help you manage a hostile audience by explaining why we often remain paralyzed in such situations. It will also provide some strategies to confront an audience that dislikes you, showing that it is always possible to find some form of agreement even if you cannot fully convince them.

There will be a final section specifically for women, who also face specific professional and personal situations.